End User Return Policy
Buy With Confidence!
We inspect and test all of our products to ensure it meets the manufacturer quality standards. We have a 30 day return policy and if there does happen to be an issue, we will work with you to make it right!
Return Policy Highlights:
If you have a problem with your purchase, please contact us using our web site's customer service request form and we will work with you to resolve your problem.
All of our products have the Manufacturer Warranty. We also offer extended warranties to help ensure worry-free ownership.
You can return or exchange an item purchased within 30 days of the original purchase date. SaveCentral will give you a full refund and will arrange for and pay all shipping costs associated with authorized, defective returns.
Please note that you are responsible for all shipping charges on non-defective returns and will be charged a 15% restock fee.
Prior to the return of any product to SaveCentral, you must obtain an RMA number.
Return Policy Details:
We have a 30 Day return policy and if there does happen to be an issue, we will work with the customer to make it right!
For non-defective returns, the customer is responsible for their original and return shipping costs. SaveCentral will provide a pre-paid return label for convenience but the cost of return shipping will be deducted from the customer's authorized refund. A non-defective return will be charged a 15% restock fee.
If a defective product was purchased from SaveCentral as Factory Sealed, Open Box, or Refurbished, the manufacturer Warranty applies. Please contact the manufacturer first for assistance.
If the manufacturer is unable to assist, please contact our Customer Service Department to arrange for shipment to our repair center. Just as is required when shipping an item to the manufacturer for warranty, the customer is responsible for shipping the item to us. We will ship the repaired item back to the customer at our expense.
If SaveCentral cannot reproduce the reason for a defective return, the customer will be responsible for all shipping costs and will be charged a 15% restocking fee unless the product is shipped back to the customer at their expense.
A return label will be emailed to the customer when the RMA is issued. For convenience, this label can also be found in the customer's account on the SaveCentral web site, which can be accessed via the My Account link.Refunds will be processed to the customer's account 7-10 days after SaveCentral receives the authorized return at our facility.
Returned product must be complete, in original boxes and packaging materials and contain all software, accessories, and blank warranty cards provided at time of original purchase. Customer will be charged the replacement cost of missing, damaged, or altered products and accessories.
Software may be returned only if the factory seal remains intact and is subject to the remainder of this policy.
In the event that a product received by the customer is defective and the product has been removed from the country after delivery within the USA, the customer must return the product to the ship-to address listed on the invoice, and then SaveCentral will provide a shipping return label for the return to SaveCentral. SaveCentral will not be responsible for any taxes, duties, or fees related to this return. Taking a product permanently out of the USA may void the warranty. Please check with individual manufacturers for specifics and consider one of our extended warranties for added peace of mind.
To return a product to SaveCentral, please contact our Customer Service Department by clicking customer service request.