Frequently Asked Questions
SaveCentral provides its customers with high quality, brand name computer products at prices far lower than other suppliers. Before doing business with us, some of our potential customers are concerned that they will be getting sub–standard material. We want to use this space to address these concerns up front. If your questions are not answered here, please call one of our Account Managers, and he or she will address all your concerns.
How do I track my order?
If you set up a Web account during checkout, or were logged into your Web account while you placed your order, you can find tracking information by logging into your Web account. Otherwise, you can use our order tracking summary request page.
Why would I set up a Web account, and how do I find my password?
If you have set up an account on our Web site and are logged in during checkout (or set up the account during checkout) you can get detailed order status information, set up multiple shipping addresses, speed up checkout, and save your shopping cart for the next time you visit. And if you forget your password, you can always click the “Forgot password” link and we'll send it to the email address we have on file.
How can you sell top–quality computer products for a fraction of the retail price?
SaveCentral has partnerships with many leading companies and we scour the industry for overstocks, liquidations, factory refurbishings, cancelled orders and other ways to buy large lots from Original Equipment Manufacturers (OEMs) and distributors at low prices so that we can pass the savings on to you.
What does the “Compare At” price mean?
The “Compare At” price is the lowest price we've recently found on the web from another reputable merchant. We do the research for you to take the guess-work out of buying from SaveCentral.
That “Sale Price” looks too good to be true, how can it be so low?
Our prices are low to begin with as we pass the savings we get on to you. From time to time, we reduce the price of an item even more so that we can make room in our warehouse for new inventory. Go ahead and give us a try, and you'll see why you don't need to pay retail for your computer & electronics needs.
What do the terms Factory Sealed, Open Box - Like New, Factory Refurbished and Refurbished mean?
As a smart shopper you have probably already seen how these products provide you with a risk–free opportunity to save money, because of the 30 day return policy! Various retailers use slightly different definitions so it is good to see what our definitions mean:
Factory Sealed products are new, in original manufacturer packaging, and carry manufacturer warranty.
Open Box products are in original manufacturer condition, include accessories, and carry the manufacturer warranty. Manuals and software might not be included, but can usually be downloaded from the manufacturer. These items can be in the original manufacturer box or repackaged for protection during shipping.
Factory Refurbished products have been returned to a service center and restored to meet manufacturer quality standards. They may show limited signs of use and carry the manufacturer warranty. Manuals and software might not be included, but can usually be downloaded from the manufacturer. These items can be in the original manufacturer box or repackaged for protection during shipping.
Refurbished products have been restored to meet manufacturer quality standards, may show limited signs of use and cosmetic blemishes. They carry the manufacturer warranty and may be missing some accessories that are not needed for the functionality of the product. Manuals and software might not be included, but can usually be downloaded from the manufacturer. These items can be in the original manufacturer box or repackaged for protection during shipping. Learn more about refurbished electronics
Used-Acceptable item shows significant signs of wear which can include scratches, dings and worn corners. The unit is fully functional, may come with generic accessories and may be missing some accessories that are not needed for the functionality of the product. They carry a 90 day warranty to ensure functionality as indicated.
Does your product ship with manuals and/or recovery disks?
Manuals might not be included because most manufacturers provide manuals on their websites which you can easily download to your computer to read or print. And many computers no longer ship with recovery media (even brand new ones!). But many computer manufacturers provide a way to create your own recovery media using a utility installed on the computer itself. If you still have trouble finding a manual or need help creating recovery media, our customer service department will be glad to help, just fill out a Customer Service Request.
What about warranties?
Unless otherwise noted, all of our products carry the manufacturer warranty to ensure your satisfaction and SaveCentral, not the Customer, arranges for and pays the cost to ship authorized defective returns.
Are your products eligible for manufacturers rebates?
Each manufacturer has it's own set of rules. The best thing to do is check the manufacturers web site for more details on the particular rebate you are interested in.
What are the limitations/exclusions on the use of Coupons, Promotions & Special Offers?
How about the packaging? How does it look?
Usually, the box we ship the product in is the original factory packaging. However, sometimes the original box has been shipped previously and we decide to repackage the unit in a double–walled brown box to ensure that the unit will arrive to you in good condition.
What is the quality of the product I am buying?
Our return rates are the same or less than the technology industry as a whole. In cases where an item requires repair before it is shipped to our customer, we use only the highest quality components.
So I can expect the product to be exactly the same as the “NEW” item?
You can expect the unit itself to perform as new. However, the unit may be re–boxed in our own packaging. In some cases, some of the documentation (manuals, etc.) for a unit will be missing. Most customers don't usually find this to be a problem because manuals are generally available on the manufacturers' websites. If you need further clarification on a unit you are interested in, you can call one of our Account Managers and he or she will look up any additional information you require.
What happens if I do have a problem with a purchase?
If you have a problem with your purchase, please contact us using our web site's customer service request form and we will work with you to resolve your problem. You can return or exchange an item purchased within 30 days of the original purchase date. Except for the Used-Acceptable items, all of our products have the Manufacturers Warranty. We also offer extended warranties to help ensure worry-free ownership. Please note that non-defective items returned within 30 days will be charged a 15% restock fee and return shipping charge.
So after 30 days, I am on my own?
No! Our research shows that an overwhelming percentage of computer equipment problems happen within the first few days of operation. After that, most equipment runs smoothly for years with only scheduled cleanings and maintenance. A lot of the products that we sell might still have the full manufacturer's warranty or a major part of it in force when you purchase it from us. One of the reasons we sell only major brand–name systems is that the well–known manufacturers are very good at taking care of their customers after the sale is made. We also offer extended warranties to help ensure worry–free ownership. If there does happen to be an issue, we will work with you to make it right!
What are your shipping charges?
If you are looking for shipping rates, we have a direct connection to our shipping companies so when you add an item into your shopping cart, you will be able to see the actual shipping charges, based on your zip code, postal code or country. Just click the "Calculate Shipping" button and the screen will update with the shipping charges. Most orders ship the same business day when you place your order before 5pm MST.
Do you ship outside the United States?
Yes, we ship products internationally. We will have to declare your order's actual value on customs forms, and will NOT be able to label it as a gift or return. You are responsible for all duties and taxes that may be applicable to a delivery outside the USA. Removing the product from the United States may void all warranties. You can place your order via our web site using PayPal or credit card, if you have ordered from us before. Wire transfer is preferred and avoids issues with the order placement. Please contact our sales department via email email@example.com or call 855.509.8817 for more details before placing an order.
What about errors on the Web site?
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and SaveCentral reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SaveCentral will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with the SaveCentral 30 Day Return Policy.
Where can I get product manuals?
Generally, these are available for download directly from the manufacturer's website.
I like ordering online, but sometimes I need to talk with a technical expert – one who's not pushy.
Our Account Managers are not pushy or aggressive. Each has extensive experience in the industry and we have experts in all product categories on our site and are ready to help you. Being pushy to get a single sale doesn't help the Account Manager. When you call, we will help you with your questions. We know that we have the best prices and service in the industry, so please call us and find out for yourself. When you purchase from SaveCentral, you are really buying from a team of people. From the Account Managers to the Customer Service Representatives to the Quality Assurance Managers, we stand behind every sale and have the tools needed to support you. This fact is really the cornerstone of our philosophy which allows us to continue to give our customers superior service and quality products.
Hey! You didn't answer my question here. What should I do?
Call your Account Manager toll–free at 855–509–8817. If you don't already have an Account Manager, just ask for the sales department and we'll be happy to help.